Post-Sales (Customer Success)

Discuss the post-sales lifecycle of a customer from the perspective of someone in a post-sales, account management, or customer success role.

Customer Success is the key driver of Net Revenue Retention (NRR) in 2024
A must-read for anyone looking to stay ahead as more boards become focused on customer success’ critical nature. This article brilliantly captures the evolving landscape of customer success. Emphasizing proactive engagement, hyper-personalization, and AI-driven insights, it paints a vivid picture of how businesses are…

Upcoming Events

Ascender Insights - Common Mistakes to Avoid When Trying to Articulate Value
Unlock the power of value-based selling by avoiding common pitfalls that even veteran sellers fall victim to. In this session we’ll help you differentiate by how you sell, not just by what you sell. Diana Sheley will join us to cover common mistakes to avoid when it comes to pivotal components of value based selling,…
Ascender Live Workshop: Best Practices on Articulating Value
In this session, we'll help you uncover some of the best practices around value-based selling and focus in on articulating value. It is a companion workshop to our Ascender Insights webinar that will be held on May 3rd. In this subscriber-only event, we'll spend the first 10-15 minutes talk about the topic and then open…