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Introduction
Hello, My name is Felicia Barbera. As a Senior Customer Success Manager (CSM), my focus for this training is mostly post-sales on NRR, and Cross-sell/Up-sell. I'm excited to join ascender and look forward to working with my account teams to excel in the way we consistently prove that we understand our customer's business…
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Introduction
Hi, my name is Kim Fors I am a pre-sales SE (SME). I worked for Shavlik which was acquired by VMWare. Then VMWare sold the patching portion to LanDesk, which was acquired by Ivanti. I look forward to learning new things and discovering more about the people I work with.
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December 8, 2023 - Ascender Teams Workshop 4 ways to use Gen AI to maximize your time [Event Recap]
Matt Payne from Sales Boost Consulting joined Ascender to discuss Generative Artificial Intelligence (AI), the impact it's having on sales, and how you can leverage it in your day-to-day. We covered things like writing better prompts, specific details to add, how you can layer AI into the strategic parts of your roles, and…
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October 13, 2023 - Ascender Teams Workshop - Pilots, POVs and POCs [Event Recap]
@Patrick McLoughlin hosted a fantastic conversation on POCs, POVs, and Pilots. And of course, he tied it all back to MEDDICC!
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September 8, 2023 - Ascender Teams Workshop - Uncovering Business-level Problems [Event Recap]
@Patrick McLoughlin led this incredible session on coaching reps up on business-level pains, how to speak the same "language" as the customer, how to actually show empathy, and more in this edition of our Ascender Teams Workshop.
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August 11, 2023 - Ascender Teams Workshop - The Negotiator's Mindset (Guidance) [Event Recap]
@Tim Caito joined us to chat through "The Negotiator's Mindset" from the Team's perspective. He covered things like how teams can change their approach to thinking about negotiations, what to negotiate for, and how we can focus on our relationships through the process. The folks on the call also brought some incredible…
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July 14, 2023 - Ascender Teams - How to build an effective role play session [Event Recap]
@Antonella O'Day joined us to talk about building role play sessions from both the perspective of a manager, who is there to offer coaching, and the sales talent, who is there to improve! Check out some of the key tips that Antonella shares including the approach you should take, the mindset you should bring, and some…
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June 9, 2023 - Ascender Teams - Building, Testing, & Developing Champions [Event Recap]
@Patrick McLoughlin joined us to discuss the process behind taking someone from a prospect to a Champion. Paddy Mac shared great tips around Champions like how you can find likely candidates, what traits they have, and even how to build some of the information-sharing. Let us know what you do to build Champions in the…
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May 12, 2023 - Ascender Teams Workshop - Getting your team to think multi-threaded [Event Recap]
What an amazing event! First off, this one was incredibly interactive and we had lots of great folks sharing their take on multi-threading deals, what to look for in partners, the power of positive language, and so much more. @Tim Caito was our host and just kept offering amazing tip after amazing tip. If you weren't able…