How to Succeed in Completing Courses on Ascender: Best Practices Guide
If you're using Ascender to complete courses, ensuring a smooth experience can be simple with the right approach. Here's a step-by-step guide to help you navigate courses seamlessly and receive the credit you've earned.
1. Optimize Your Browser and Zoom
- Use supported browsers such as Safari, Chrome, or Edge. Avoid using Firefox or private browsers like Brave.
- Maximize your browser window to full screen before starting a lesson.
- Maintain a zoom level where all content and navigation options are visible. Adjust as needed to view course contents without issue.
- On smaller laptops, decrease the zoom level below 100% to view all content.
- On larger monitors, maintaining 100% zoom generally allows the full course content to display properly. Test your screen settings for the best fit.
- High zoom (e.g., 200%) might hide navigation buttons, such as Next Module.
3. Complete the Lesson Content Fully
Once you've launched a lesson, complete the content fully and then wait a few seconds before selecting Save and Exit to close the lesson.
- Always watch course videos completely to ensure your progress is marked.
- Pay attention to multiple scrollbars. Ensure you scroll all the way to the end of the lesson. This may include clicking Continue buttons along the way.
- Tip: Most of the lessons have a slight progress bar at the top of the lesson right beneath the window header. That will turn completely blue once you've met the completion requirements for that lesson.
- Once you've reached the end of the lesson, wait a few seconds and then select Save and Exit to close the lesson.
- Note: Waiting a few seconds after completion and before closing is especially important if you have a slower connection or have had course completion issues in the past.
Progress bar while lesson is still in progress:
Progress bar once lesson is completed:
6. Addressing Glitches
- Rarely, a glitch may leave a lesson in an in-progress state even after completion. Unfortunately, revisiting the lesson won't resolve this.
- If this occurs, promptly submit a support ticket for assistance.
By following these practices, you'll minimize technical disruptions and ensure that all your hard work is correctly recorded and credited. For a visual tutorial please watch the video below. Enjoy your Ascender learning journey!
