Enroll section: 400 Bad Request

Don Ian Cher
Don Ian Cher Guest Posts: 11
edited September 2022 in Ascender Technical Support

Hi everyone,

I am trying to view the videos under "Enroll" and encountered a "400 Bad Request" issue. It's not the "Error: Lesson failed." error message as I have enabled cookies for this website.

I have tried to refresh my Chrome browser and used other browsers and laptops as well but to no avail. Hope to seek some assistance, thank you.

400 Bad Request screenshot.JPG


Comments

  • Trenton Kelley
    Trenton Kelley Member [Pro] Posts: 1

    I have the same problem when attempting to enroll in any of the MEDDIC Certification courses. I've restarted browser, added Ascender to use Cookies... no dice.

  • Joe Huber
    Joe Huber Member [Pro], Administrator Posts: 280

    Thank you for letting us know about this! I believe this is a known issue. I'll alert the team and we'll follow up. Thank you!

  • Kathleen Schindler
    Kathleen Schindler Administrator, Member [Team 15], Managers Posts: 29
    edited September 2022

    Hi @Don Ian Cher and @Trenton Kelley - you should now be all set with the Enroll / curriculum. This is a known issue with folks from Beta who moved over to being full Ascender subscribers (thank you!!). If anyone else is running into this, please let us know!!

  • Joe Huber
    Joe Huber Member [Pro], Administrator Posts: 280

    @Don Ian Cher This should be fixed for you! This was an issue with one of our back-end platforms for Beta Users who are now subscribers.

    @Trenton Kelley We also resolved this for you! Please feel free to confirm or let me know there's still an issue.

    If anyone else is experiencing this, please let us know and we'll resolve it for you!

  • Don Ian Cher
    Don Ian Cher Guest Posts: 11

    Hi @Kathleen Schindler and @Joe Huber, it's working for me now. Thanks for the quick response!

Support Form







Forums