Harnessing the Power of The Decision Tree Method

Antonella O'Day

I recently came across this article that recommend using an issue tree (or a decision tree) method and I was intrigued by it. My initial thoughts were about how helpful this could be for many of us, regardless of role, but especially for my friends in a Solutions Engineer role to delve deeper into customers' business problems.

This technique works to help to ensure that you have identified and addressed the root causes, moving beyond simply checking boxes for a more impactful and thorough problem-solving approach.

What do you think of this approach? How has it/how might it help you in future customer interactions? Comment below and let me know what works best for you