Customer Success Managers have improving NRR via up-sell/cross-sell as a responsibility and key performance metric. I'm eager to work collaboratively with Sales Teams to achieve these goals and excited for the empowerment this training will bring. I've been in the SaaS industry for the last 7 years - previously at Oracle, and I've been involved in some version of Sales for at least 10 years. I am a Churn Killer, Sales Lover, Risk Mitigator, Customer Obsessed Ivantian and a Growth Driver. Let's work together and win together.
